Privacy Policy

This policy applies to the official website of Dr. Angshuman Kalita and Addict Care Clinic, Beltola, Guwahati, Assam. It covers information collected through this website, enquiry forms, appointment requests, telephone contacts, and any digital communications directed to our clinic. It does not cover the practices of third-party websites that may be linked from our pages.

We are committed to complying with applicable Indian data protection law, including the Digital Personal Data Protection Act, 2023 (DPDPA), and applicable medical ethics guidelines issued by the Medical Council of India and Assam Medical Council.

We collect only what is necessary to provide you with safe, effective medical care and responsive clinic communication. This includes:

• Contact information — your name, phone number, and email address submitted via enquiry or appointment forms on this website.
• Medical enquiry details — a brief description of your concern or the reason for your appointment request, as voluntarily provided by you.
• Technical data — device type, browser, IP address, and pages visited, collected automatically via analytics tools for website improvement purposes only.
• Communications data — records of emails or messages exchanged with our clinic team for continuity of care and service quality.

We do not collect sensitive financial data (such as credit card numbers) through this website. Any billing is handled directly and securely at the clinic.

Information you share with us is used exclusively for legitimate clinical and administrative purposes:

• To confirm, schedule, or follow up on appointment requests.
• To respond to your medical enquiries in a timely and appropriate manner.
• To improve our website's usability and content based on anonymised analytics data.
• To send appointment reminders or clinically relevant communications (only with your consent).
• To comply with legal, regulatory, or ethical obligations applicable to medical practitioners.

All clinical information shared with Dr. Angshuman Kalita — whether in person, by phone, or through written communication — is subject to strict medical confidentiality, consistent with the ethical standards of the Medical Council of India and the norms of the Indian Psychiatric Society.

Your diagnosis, treatment history, and any information disclosed during consultation will never be shared with a third party without your explicit written consent, except in the following limited circumstances:

• Where required by law or a valid court order.
• Where there is a credible, immediate risk to the life of you or another person.
• To another treating physician or specialist to whom you are referred, with your knowledge.

This website may use cookies and similar tracking technologies to understand how visitors interact with our pages. These may include:

• Essential cookies — required for basic website functionality such as navigation and form submission.
• Analytics cookies — used by services such as Google Analytics or Google Tag Manager to gather anonymised information about page visits, session duration, and device types.

You may disable cookies in your browser settings at any time. Please note that disabling certain cookies may limit the functionality of some site features. We do not use advertising or retargeting cookies.

Our website may include links to trusted third-party platforms where Dr. Kalita maintains a professional presence, including:

• Practo — for online appointment booking and doctor profile.
• LinkedIn — for professional networking.
• Google Business Profile — for location, reviews, and clinic hours.

When you visit these platforms, their own privacy policies apply. We encourage you to review those policies independently. We are not responsible for the privacy practices of third-party websites.

This site may use Google Tag Manager, Google Analytics, and Google Fonts. By using this site, you acknowledge that Google may process limited technical data per its own privacy policy.

We take reasonable and appropriate measures to protect the personal information you share with us, including:

• HTTPS encryption for all data transmitted through this website.
• Limiting access to personal data to authorised clinic staff only, on a need-to-know basis.
• Storing physical patient records in secure, locked premises at the clinic.
• Not storing full medical records in any publicly accessible digital system.

No method of electronic transmission is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee absolute security. If you believe your information has been compromised, please contact us immediately.

Under applicable Indian data protection law, you have the following rights with respect to your personal data held by us:

• Right of access — you may request a summary of personal information we hold about you.
• Right to correction — you may request that inaccurate or incomplete information be corrected.
• Right to erasure — subject to legal and clinical retention obligations, you may request deletion of your data.
• Right to withdraw consent — where processing is based on your consent, you may withdraw it at any time without affecting the lawfulness of prior processing.
• Right to grievance redressal — you may file a complaint with the Data Protection Board of India if you believe your rights have been violated.

To exercise any of these rights, please contact us using the details in Section 11.

This website is not directed at children under the age of 18. If a minor requires consultation — for example, under our Child & Adolescent Psychiatry services — all communications, consent, and information sharing must be conducted by a parent or legal guardian. We do not knowingly collect personal information from individuals under 18 without verified parental consent. If you believe a minor has submitted information through this site without parental consent, please contact us immediately so we may remove it.

We reserve the right to update this Privacy Policy at any time to reflect changes in our practices, legal requirements, or website functionality. When we make material changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this page periodically. Continued use of this website after a policy update constitutes your acceptance of the revised terms.

For any questions, concerns, or requests related to this Privacy Policy or the handling of your personal information, please reach out to us directly:

Addict Care Clinic, Beltola College Road, Guwahati, Assam — 781028